MENU · 2026
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© 2017—2026 tbd® Studio.
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MENU · 2026
2 build slots open
Booking for Q3
© 2017—2026 tbd® Studio.
menu
MENU · 2026
2 build slots open
Booking for Q3
© 2017—2026 tbd® Studio.
Customer Experience Automation Platform
Deliver exceptional CX with Voice AI all on one enterprise scale solution
Deliver exceptional CX with Voice AI all on one enterprise scale solution
Deliver exceptional CX with Voice AI all on one enterprise scale solution
CEMax unifies omnichannel engagement, voice, video and chat AI agents, workflow orchestration, contact center operations, and enterprise integrations into a single platform.
CEMax unifies omnichannel engagement, voice, video and chat AI agents, workflow orchestration, contact center operations, and enterprise integrations into a single platform.
Watch the
1 min demo
Watch the
1 min demo
CEMax
The only solution you need to build long-lasting customer relationships
Allison Payne
CEMax
The only solution you need to build long-lasting customer relationships
Allison Payne
By the numbers
One platform from “hello” to “handled.”
One platform from “hello” to “handled.”
AI full resolution
+60% NPS / -45% Call time / +75% AI
+60% NPS / -45% Call time / +75% AI
+60% NPS / -45% Call time / +75% AI
Automate complex service workflows and empower your workforce to deliver faster, smarter customer experiences at scale. Harmonize human and AI agents, automate workflows, and deliver intelligent customer experiences; all from a single platform.
AUTOMATION
SELF SERVICE
CONTACT CENTER
VOICE AI
VOICE OF THE CUSTOMER
AUTOMATION
SELF SERVICE
CONTACT CENTER
VOICE AI
VOICE OF THE CUSTOMER
AUTOMATION
SELF SERVICE
CONTACT CENTER
VOICE AI
VOICE OF THE CUSTOMER
Every competitor automates the conversation. CEMax automates the resolution. When a conversation escalates outside the contact center, CEMax connects the people who actually resolve things.
CEMax
Modular and scalable architecture.
Modular and scalable architecture.
Modular and scalable architecture.
Case Studies.
Case Studies.
Case Studies.
Real projects with real numbers attached.
Nothing here is a concept or a pitch.
2026 · 3 week build · Live
2026 · 3 week build · Live
2026 · 3 week build · Live
2026 · 6 week build · Live
2026 · 6 week build · Live
2026 · 6 week build · Live
2026 · 3 week build · Live
2026 · 3 week build · Live
2026 · 3 week build · Live
2026 · 4 week build · Live
2026 · 4 week build · Live
2026 · 4 week build · Live
Solutions
Five solutions, one solution suite, modular architecture, single source of truth.
CEMax CEM Suite
CEMax CEM core solution suite
Audit
Auto drafting
Human handoff
24/7 running
Voice AI.
Voice AI agents.
App to app
No manual copy
Triggers
Omnichannel.
Empower customers to connect via all communication types.
Internal tools
Chat interfaces
Your branding
Fast search
Queue Management .
End to End QM, Manage Walkins and allow home scheduling.
50+ tools
Nightly syncs
Dedup
APIs
Low code – No Code (LCNC)
Build sophisticated AI and workflow-based solutions, via drag & drop visual designer.
Monitoring
Fixes
Improvements
Uptime checks
Solutions
Five solutions, one solution suite, modular architecture, single source of truth.
CEMax CEM Suite
CEMax CEM core solution suite
Audit
Auto drafting
Human handoff
24/7 running
Voice AI.
Voice AI agents.
App to app
No manual copy
Triggers
Omnichannel.
Empower customers to connect via all communication types.
Internal tools
Chat interfaces
Your branding
Fast search
Queue Management .
End to End QM, Manage Walkins and allow home scheduling.
50+ tools
Nightly syncs
Dedup
APIs
Low code – No Code (LCNC)
Build sophisticated AI and workflow-based solutions, via drag & drop visual designer.
Monitoring
Fixes
Improvements
Uptime checks
Solutions
Five solutions, one solution suite, modular architecture, single source of truth.
CEMax CEM Suite
CEMax CEM core solution suite
Audit
Auto drafting
Human handoff
24/7 running
Voice AI.
Voice AI agents.
App to app
No manual copy
Triggers
Omnichannel.
Empower customers to connect via all communication types.
Internal tools
Chat interfaces
Your branding
Fast search
Queue Management .
End to End QM, Manage Walkins and allow home scheduling.
50+ tools
Nightly syncs
Dedup
APIs
Low code – No Code (LCNC)
Build sophisticated AI and workflow-based solutions, via drag & drop visual designer.
Monitoring
Fixes
Improvements
Uptime checks
How we work
How we work
CEMax's Key Competitive advantage
CEMax's Key Competitive advantage
CEMax's Key Competitive advantage
01.
Innovative Technology.
A complete modular solution suite for the most demanding customer engagement needs.
01.
Innovative Technology.
A complete modular solution suite for the most demanding customer engagement needs.
02.
Field Proven Solution.
Global reach across every industry vertical and project size.
02.
Field Proven Solution.
Global reach across every industry vertical and project size.
03.
Expertise and Know-How.
CEMax ensures you get the right solution for your business needs and objectives.
03.
Expertise and Know-How.
CEMax ensures you get the right solution for your business needs and objectives.
04.
Tailored Turnkey Projects.
CEMax supports the full project lifecycle, from needs assessment to go-live.
04.
Tailored Turnkey Projects.
CEMax supports the full project lifecycle, from needs assessment to go-live.
01.
Innovative Technology.
A complete modular solution suite for the most demanding customer engagement needs.
02.
Field Proven Solution.
Global reach across every industry vertical and project size.
03.
Expertise and Know-How.
CEMax ensures you get the right solution for your business needs and objectives.
04.
Tailored Turnkey Projects.
CEMax supports the full project lifecycle, from needs assessment to go-live.
CEMax
Case study · CEM Suite · Live 2025
Challenge
Consolidate a manufacturing company’s six separate customer engagement solutions and siloed data stores into the CEMax CEM Suite to create a unified CEM platform.
Impact
Return on investment was achieved in 8 months, 45% faster than planned.
Modules used
Agents now manage all interactions through a unified system enhanced by an AI assistan
5.0/5
Project Satisfaction
"CEMax’s customer insights were a true eye-opener. Work efficiency increased by 52%.""CEMax’s customer insights were a true eye-opener. Work efficiency increased by 52%.""CEMax’s customer insights were a true eye-opener. Work efficiency increased by 52%."
"CEMax’s customer insights were a true eye-opener. Work efficiency increased by 52%.""CEMax’s customer insights were a true eye-opener. Work efficiency increased by 52%.""CEMax’s customer insights were a true eye-opener. Work efficiency increased by 52%."
Verna Arnette
Head of Support
What clients say
What clients say
Customer Experience Automation Platform.
Customer Experience Automation Platform.
Customer Experience Automation Platform.
Innovative CXAP Solution, AI-powered Customer Experience.
Decrease in call time
Customers using digital channels
06 Jun 2026
Sofia Almeida
Founder
A modular solution suite providing you the freedom to engage with your customers the way they want to anytime and anywhere throughout their journey. When working with CEMax you are never alone. CEMax professionals will make sure you are on the right path.A modular solution suite providing you the freedom to engage with your customers the way they want to anytime and anywhere throughout their journey. When working with CEMax you are never alone. CEMax professionals will make sure you are on the right path.A modular solution suite providing you the freedom to engage with your customers the way they want to anytime and anywhere throughout their journey. When working with CEMax you are never alone. CEMax professionals will make sure you are on the right path.
Decrease in call time
Customers using digital channels
06 Jun 2026
Sofia Almeida
Founder
A modular solution suite providing you the freedom to engage with your customers the way they want to anytime and anywhere throughout their journey. When working with CEMax you are never alone. CEMax professionals will make sure you are on the right path.A modular solution suite providing you the freedom to engage with your customers the way they want to anytime and anywhere throughout their journey. When working with CEMax you are never alone. CEMax professionals will make sure you are on the right path.A modular solution suite providing you the freedom to engage with your customers the way they want to anytime and anywhere throughout their journey. When working with CEMax you are never alone. CEMax professionals will make sure you are on the right path.
Decrease in call time
Customers using digital channels
06 Jun 2026
Sofia Almeida
Founder
A modular solution suite providing you the freedom to engage with your customers the way they want to anytime and anywhere throughout their journey. When working with CEMax you are never alone. CEMax professionals will make sure you are on the right path.A modular solution suite providing you the freedom to engage with your customers the way they want to anytime and anywhere throughout their journey. When working with CEMax you are never alone. CEMax professionals will make sure you are on the right path.A modular solution suite providing you the freedom to engage with your customers the way they want to anytime and anywhere throughout their journey. When working with CEMax you are never alone. CEMax professionals will make sure you are on the right path.
Learn about CEMax CEM Suite Architecture
A two minute walk through on how CEMax CEM Suite, can revolutionize your customer engagement.
CEMax
Learn about CEMax CEM Suite Architecture
A two minute walk through on how CEMax CEM Suite, can revolutionize your customer engagement.
CEMax
Learn about CEMax CEM Suite Architecture
A two minute walk through on how CEMax CEM Suite, can revolutionize your customer engagement.
CEMax
CEMax Innovation Lab
Innovation Lab
01
Meetings:
None
Viewer
No time, read only
Meeting summaries
Survey results
CEMax roadmap
Submit requests
02
Meetings:
1/Month
Active Member.
Best
Brilliant minds work together
Participate in meetings
Brainstorming sessions
Access to CEMax's R&D
Early aceess to updates
03
Meetings:
1/Quarter
Quarterly Member.
Busy executive
Quarterly Meetings
Survey results
Submit requests
Meeting summaries
CEMax’s platform makes it effortless to engage with customers throughout their journeys.
CEMax Innovation Lab
Innovation Lab
01
Meetings:
None
Viewer
No time, read only
Meeting summaries
Survey results
CEMax roadmap
Submit requests
02
Meetings:
1/Month
Active Member.
Best
Brilliant minds work together
Participate in meetings
Brainstorming sessions
Access to CEMax's R&D
Early aceess to updates
03
Meetings:
1/Quarter
Quarterly Member.
Busy executive
Quarterly Meetings
Survey results
Submit requests
Meeting summaries
CEMax’s platform makes it effortless to engage with customers throughout their journeys.
CEMax Innovation Lab
Innovation Lab
01
Meetings:
None
Viewer
No time, read only
Meeting summaries
Survey results
CEMax roadmap
Submit requests
02
Meetings:
1/Month
Active Member.
Best
Brilliant minds work together
Participate in meetings
Brainstorming sessions
Access to CEMax's R&D
Early aceess to updates
03
Meetings:
1/Quarter
Quarterly Member.
Busy executive
Quarterly Meetings
Survey results
Submit requests
Meeting summaries
CEMax’s platform makes it effortless to engage with customers throughout their journeys.
Articles
News & Insights.
Practical posts about automation that works. Written by the engineers who ship it.
Articles
News & Insights.
Practical posts about automation that works. Written by the engineers who ship it.
News & Insights.
Practical posts about automation that works. Written by the engineers who ship it.
FAQ
Any Questions?
Want to skip the FAQ?
Talk to an engineer directly.
FAQ
Any Questions?
Want to skip the FAQ?
Talk to an engineer directly.
Any Questions?
Want to skip the FAQ?
Talk to an engineer directly.
CEMax
CEMax INNOVATION CENTER
Show us your most demanding challenge.
Our innovation center is ready to show you how your most challenging problem can be addressed with the CEMax CEM Suite. Solve the hardest one, and the rest falls into place.
YOU
CEMax
CEMax INNOVATION CENTER
Show us your most demanding challenge.
Our innovation center is ready to show you how your most challenging problem can be addressed with the CEMax CEM Suite. Solve the hardest one, and the rest falls into place.
YOU
CEMax
CEMax INNOVATION CENTER
Show us your most demanding challenge.
Our innovation center is ready to show you how your most challenging problem can be addressed with the CEMax CEM Suite. Solve the hardest one, and the rest falls into place.
YOU
Start a conversation.
CEMax
Engagement STUDIO
Start a conversation.
CEMax
Engagement STUDIO
Start a conversation.
CEMax
Engagement STUDIO